Returns & Refunds

At Keero, we want you to shop with confidence. That's why every order comes with a 30-day money-back guarantee.

If you're not happy with your purchase for any reason, you can request a return within 30 days of receiving your order.

Return conditions

✓ The item must be in the same condition you received it (unused, undamaged and in its original packaging).

✓ Please include proof of purchase (for example your order confirmation or receipt).

✓ For defects or damage, please include clear photos or a short video.

✓ Returns sent without prior approval can't be accepted.

How to start a return

1

Within 30 days of receiving your order, visit our contact page.

2

Submit your request through the form or the contact options listed. Our team will review it and send you the return address and next steps.

3

Please ship your return only after you've received our confirmation and the return address, so our warehouse can process it correctly.

Note: always let us know about your return before you ship it.

Return shipping costs

For returns that aren't due to a product defect (for example if you changed your mind or no longer need the item), you cover the return shipping costs.

You arrange and pay for your own return label. Please ship with tracking and enough insurance, as we can't be responsible for returns lost in transit.

Exchanges

We don't offer direct exchanges. If you'd like a different item, return the original for a refund and place a new order.

Refunds

✓ Once your return arrives and has been inspected, we'll let you know whether your refund is approved or declined.

✓ Approved refunds go back to your original payment method or, if you prefer, as store credit.

✓ Processing usually takes 5 to 10 business days. Your bank or card issuer may need additional time.

If more than 15 business days have passed since approval, please reach out through our contact page.